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Customer Service
To support the Customer Service function by making outgoing calls to patients to arrange delivery of the equipment.
Responsibilities
- Contact patients in a timely fashion to arrange for kit delivery and to confirm demographics.
- Facilitate kit delivery with appropriate supplies.
- Communicate with physician offices and Account Executives, as needed, regarding patients starting service.
- Sell CardioNet, as needed, to decrease cancellations.
- Document all welcome call correspondences.
- Educate patients over the telephone and assist them in activating their monitors and sending baselines.
- Document all correspondences.
- Order Monitoring Supplies and/or Device Replacements as necessary.
- Answer all incoming customer calls within 45 Seconds and manage them effectively and efficiently.
- Handle troubleshooting calls using Troubleshooting Guide.
- Handle cancellation and early discharge calls from practices/patients, confirm d/c order, follow appropriate procedures.
- Handle baseline calls from agency personnel to confirm receipt of baseline and to verify patient demographics.
- Forward Non-Customer Services calls to the appropriate person/department.
- Other duties as assigned.
Qualifications
- High School Diploma or equivalent required.
- Computer skills are required including proficiency in Windows-based applications and MS Office-Excel, Word and Outlook using multiple platforms.
- Experience in healthcare a plus.
- Experience in a fast-paced, high call volume, office or call center environment.
- Being a team player, following through on tasks, problem-solving, and multi-tasking are required skills.
Return to currently available positions.
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